FAQ – Frequently Asked Questions
1. What is Modeza?
Modeza is an online fashion retailer dedicated to providing high-quality, trendy clothing and accessories that cater to various styles and occasions. Our mission is to inspire individuality and self-expression through fashion.
2. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.
3. What payment methods do you accept?
We accept various payment methods, including:
- Credit and debit cards
- PayPal
- Swish
4. What is your exchange policy?
You have the right to exchange items within 7 days of receiving your order. To qualify for an exchange, the item must be in its original, unopened condition with all tags and packaging intact. Customers are responsible for shipping costs associated with exchanges.
5. Do you offer refunds?
Unfortunately, we do not offer refunds for purchases made on our website. This includes items returned after the 7-day exchange period or items that have been used or are missing original packaging/tags.
6. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service within 7 days of receipt. We will work with you to resolve the issue, which may include exchanging or replacing the item.
8. How do you protect my personal information?
We take your privacy seriously. We comply with GDPR and use secure encryption to protect your personal data. Your information will never be shared with third parties without your explicit consent.
9. How can I contact customer service?
For questions or further information, you can reach our customer service team:
- Email: contact@modeza.se
- Business Hours: Monday – Friday, 09:00 – 17:00
10. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
If you have any other questions not covered in this FAQ, feel free to reach out to our customer service team. We’re here to help!